1st FAQ — All Your Questions Answered

On the Login page, tap "Forgot Password" and enter your registered Pakistan mobile number. An OTP will be sent to that number — enter it to confirm your identity and you will be prompted to set a new password. If you no longer have access to your registered number, contact our 24/7 live chat support for manual account recovery assistance.

Account locks are triggered automatically after multiple incorrect password attempts as a security measure. Wait fifteen minutes and try again with the correct credentials. If the account stays locked or you believe it was restricted for another reason, reach out to our 24/7 live chat support team who can verify your identity and resolve the issue promptly.

Yes — your 1st account can be accessed from multiple devices simultaneously. Your PKR balance, active bets and transaction history stay in sync across all sessions in real time. Many members use the Android app on their phone and occasionally log in via a browser on another device without any issues.

After logging in, go to your Account Settings page. From there you can update your password, review your registered mobile number and adjust notification preferences. If you need to change your registered mobile number, this requires identity verification — contact live chat support to start that process securely.

1st supports a range of deposit methods suited to Pakistan players — JazzCash, Easypaisa, Raast, bank transfer and debit/credit cards. All transactions are in PKR so there is no currency conversion involved. Simply go to the Deposit section in your account, pick your preferred method, enter the amount and follow the on-screen instructions to complete the transfer.

Yes, a minimum deposit applies depending on the payment method chosen. For mobile wallets like JazzCash and Easypaisa, the minimum is typically a low PKR amount so even casual players can get started without a large upfront commitment. The exact minimum is shown on screen when you select your preferred deposit method inside your account.

JazzCash and Easypaisa deposits usually reflect in your account within a few seconds. Raast and bank transfers can take a few minutes. If more than 30 minutes have passed and your balance has not updated, take a screenshot of your payment confirmation and contact live chat support with the transaction reference number. The team resolves deposit queries very quickly.

Platform deposit limits vary by payment method and account tier. In addition to platform limits, your JazzCash or Easypaisa wallet may have its own daily transaction caps set by the wallet provider. You can also set your own personal deposit limits from your account settings as part of responsible gaming — this is entirely optional and can be adjusted at any time.

Log in to your account, go to the Withdrawal section and select your preferred payout method — JazzCash, Easypaisa, Raast or bank transfer. Enter the amount you want to withdraw and confirm. Withdrawals are sent to the same wallet or bank account you use for deposits. The process is straightforward and all amounts are in PKR.

Most withdrawals to JazzCash and Easypaisa are processed quickly and funds typically arrive within a few hours of approval. Bank transfers may take one to two business days depending on your bank. You can track the status of your withdrawal request from the Withdrawal history section inside your account at any time.

The minimum withdrawal amount depends on the method selected. For JazzCash and Easypaisa the minimum is set at a modest PKR amount to keep things accessible for all players. The exact figure is displayed on the withdrawal screen when you choose your payout method. There is no charge levied by 1st on standard withdrawal requests.

Withdrawals are occasionally declined if the account details on file do not match the wallet or bank account details, if a bonus wagering requirement has not yet been met, or if there is a pending identity verification step on your account. Check your account notifications for a specific reason, or contact live chat support who can tell you exactly what needs to be resolved.

Cricket is the headline sport on 1st, with full betting markets on Pakistan Super League (PSL) fixtures, T20 internationals, Test matches, one-day internationals and bilateral series. Markets include match winner, top batter, total sixes, over-by-over runs, method of dismissal and more. Football leagues, esports tournaments and other international sports are also covered. Visit the Bet page for the full list of available sports.

Yes — 1st offers full in-play betting on live cricket matches. Odds update ball by ball so the markets always reflect what is happening on the pitch. You can bet on the next wicket, the current over total, the match winner at any point during play and several other live-specific markets. Just navigate to the live section on the Bet page while a match is in progress.

Yes. You can add multiple selections from different matches or markets to your bet slip and combine them into an accumulator. The potential return is calculated automatically and shown before you confirm the bet. Accumulators can include cricket, football and other sports — combining different sports in a single slip is supported.

Bets are settled once the official result is confirmed by the relevant sport governing body. For cricket this typically happens within a short time after the match ends. Winnings from settled bets are credited directly to your PKR account balance immediately after settlement. You can review all settled and pending bets from your account's Bet History section.

The Live Casino section features professional dealers running real-time tables for roulette, blackjack, baccarat and various entertainment-format live games. Streams are high quality and hold up well on standard Pakistani mobile data connections. Tables run 24/7 and accept PKR bets starting from a low minimum stake. Your main account balance is used directly — no separate wallet transfer needed.

The Casino section carries hundreds of slot titles alongside classic table games. You can filter by game provider, volatility level or game type to find what suits you. New titles are added regularly. Whether you prefer high-variance slots with big jackpot potential or lower-risk table games, there is a solid range to work through.

The Bingo section is a fast-paced, social game format that many players enjoy as an alternative to sports betting or slots. You purchase cards, numbers are drawn automatically and you win by completing specific patterns on your card. Games run frequently so there is rarely a long wait between rounds. It is straightforward to pick up and plays well on mobile.

1st runs promotions across both sports betting and casino products. Current offers are displayed on the promotions section of your account after login. Bonus terms including wagering requirements are clearly stated before you claim anything — always read them so you know exactly what applies before using a bonus on live casino or slots.

The 1st Android app is available as a free APK download directly from our Download page — no app store account required. Tap the download button on that page from your Android phone, allow installations from unknown sources in your device settings if prompted, then install the APK. The whole process takes under a minute on a standard mobile data connection.

Currently the 1st native app is available for Android only. If you use an iPhone, the full platform is accessible through your mobile browser at 1st.lc — the website is fully optimised for mobile and works smoothly on Safari and Chrome on iOS. All features including deposits, live betting and the live casino are available via the browser version.

First, check if a newer version of the app is available on the Download page and install the update. If you already have the latest version, try clearing the app cache in your Android settings, then restarting the app. If the problem persists, uninstall and reinstall the APK from the download page. Contact live chat support if issues continue — share your Android version and a description of what is happening.

Yes — the 1st Android app maintains a persistent login session so you do not need to re-enter your credentials every time you open it. On devices that support biometric authentication, you can enable fingerprint or face unlock for even faster access. The app and browser version share the same account, so your balance and bet history are always up to date on both.

After login, your account settings include tools to help you play within limits you are comfortable with — daily, weekly or monthly deposit caps, session time reminders and self-exclusion options. These are completely voluntary and are there to support players who want to maintain control over their gaming activity. Visit the Responsible Gaming page for full details.

1st is strictly for adults aged 18 and above. Age verification is carried out during the registration process. Anyone found to be under 18 will have their account suspended immediately and any funds will be handled according to our terms. If you know of an underage person attempting to use the platform, please report it to our support team straight away.

You can set a self-exclusion period directly from your account settings, which will prevent you from logging in for the duration you choose. If you need an immediate exclusion applied or want support, contact live chat and the team will action it without delay. Taking a break when you feel it is needed is a sensible decision and we fully support it. See our Responsible Gaming page for more guidance.